Senior Practice Manager - Engagement Management - Mexico, Professional Services (Level 7)

Senior Practice Manager - Engagement Management - Mexico, Professional Services (Level 7)

04 may
|
Amazon Web Services Mexico
|
Veracruz

04 may

Amazon Web Services Mexico

Veracruz

Manage a team in excess of 25 people whose primary responsibility is program / project management in a professional services environment



15+ years hands on experience leading the delivery of multiple enterprise-level IT consulting projects using Agile / Iterative and Waterfall methodologies



Experience developing and maintaining executive relationships (C-level CIO, CTO, CISO, etc) with the ability to articulate complex concepts concisely to collaborate among technical and non-technical stakeholders.



Ability to manage internal and external cross-functional teams in fast-paced matrix partner and customer organizations.



Mentored, coached or trained other project / engagement managers,





the business or customers on agile best practices, frameworks and / or methodologies



Direct experience leading engagements using industry standard program management techniques including Agile at scale delivery frameworks and project management toolsets.



Bachelor's Degree or equivalent experience.



Ability to travel to client locations to deliver professional services as needed.



Job summary



At Amazon Web Services (AWS), were looking for an experienced leader to build our Engagement Management professional services specialty team.



As the person in this role, you will be responsible for ensuring the successful delivery of engagements to customers across the region.



You will partner with other AWS ProServe organizational leaders to expedite stakeholder alignment, team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle.



You will be a strategic business partner assisting in development of internal teams in agile frameworks best practices and AWS prescriptive practices to accelerate both innovation and migration scenarios with customers.



AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer.



Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.



These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.



Leadership build and lead a team of individuals in Mexico who will be responsible for the successful delivery of projects with our most strategic customers



Advisory Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement life cycle



Talent Development and Training Teach customers, partners and internal teams on our agile delivery framework, AWS prescriptive way of working, and continue to develop and iterate on the current methodology



Partnering Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework



Drive a consistent project / engagement experience for our customers thru our Engagement Manager community



Solutions - This includes participating in pre-sales, on-site visits, understanding customer requirements, proposing and delivering ProServe offerings such as mass migration programs, and help develop custom solution engagements.



Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services in key market verticals & regulated industries such as financial services, media / entertainment, and healthcare / life sciences.



Delivery - Deliver and manage multi-stream technical engagements with partners and customers. Provide oversight at executive level and enable communication on program or projects progress and financials tailored to the audience.



The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.



Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned.



About the team



Inclusive Team Culture :



Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.



We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.



Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.



Work / Life Balance :



Our team puts a high value on work-life balance. It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life.



We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.



We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.



Mentorship & Career Growth :



Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge sharing and mentorship.



We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.



10+ years managing and leading delivery of large portfolios or programs across one or more industry verticals such as Financial Services, Health and Life Sciences, Media and Entertainment, Telecommunications, Retail, Automotive, Oil & Gas, and Manufacturing



Proficiency in cloud technology value proposition, principles, and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology



Experience in influencing senior leadership, business and technical stakeholders, and peer groups, while driving enterprise-scale portfolios or programs in large organizations



AWS certifications, AWS engagement delivery experience or other public cloud certifications



Experience with toolsets like Salesforce, Jira



Experience in developing and building in a diverse team



Project Management certification (PMP, PRINCE) and / or Agile (e.g., APM, CSM, PMI-ACP, SAFe SM, CSPO) certification



Post Graduate Degree (e.g., MBA, MS Computer Science, etc.)



Actively support and foster a culture of inclusion.

Senior Practice Manager - Engagement Management - Mexico, Professional Services (Level 7)

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