Account Specialist - Mexico Based M-F 7am to 4pm

Account Specialist - Mexico Based M-F 7am to 4pm

Account Specialist - Mexico Based M-F 7am to 4pm



Maintains systems and processes to provide best in class customer service. Responsible for interacting with co-workers and customers (both internal and external) to provide and process information in response to inquiries, concerns, and requests about services.



Responsible for load booking and resolving issues to ensure the highest level of customer service.



Essential Functions :



Leads improvement initiatives for operation processes including but not limited to areas of EDI errors, changes, and tenders;



loads moving without appointments; updating profiles and directions, etc to ensure that tasks are completed within assigned and designated periods









Skilled practitioner of Load Analyzer including but not limited to areas of the CSR Workflow, solicitation of detailed lane recommendations, and actively managing remaining commitments for designated customers, or assigned geographic area



Develop, recommend, and implement procedures to minimize current and potential service related issues monitoring the Rolling ETA Board for assigned customers, and geography



Research, trouble shoot, and provide solutions for accounts to improve dwell time on in-transit loads, productivity



Provides guidance and technical support to others when deviation from standard processes occurs, and escalates re-occurring issues to management.



Train co-workers on proper processes to be followed



Start-up and transition new or existing accounts understanding the customer's requirements within, but not limited to, the group



Book and coordinate shipments tendered by customers. Includes, but not limited to, informing customers of available equipment, inputting and creating load information into the system, monitoring scheduled shipment dates to ensure timely pickup and delivery, setting up and maintaining accurate customer, shipper / consignee files



Assist with spot pricing as needed, manage late trip request, revisions (including collection of accessorials), and changes that require detailed and timely follow-up



The following requirements are also essential and expected of all employees :



Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner with coworkers, managers and others in the workplace



Follows direction, is engaged and productive, and is flexible and adaptable to changing conditions and expectations



Has ability to work independently and to collaborate with and support other members of the department and across the enterprise



Maintains regular and reliable attendance



Demonstrates the Company's core values and complies with Company policies and procedures



May be required to perform duties outside of the above responsibilities from time-to-time, as needed



Utilizes appropriate phone etiquette including proper greeting, closing, and addressing any customer issues correctly



Scope and Accountability :



Completes a variety of difficult tasks; determines methods and procedures on new assignments; applies technical or administrative expertise to evaluate options that are not covered by procedures;



may provide on-the-job training to new team members.



Knowledge and Experience :



College Degree preferred



Sufficient typing skills of 30 WPM



Knowledge of Windows-based software



Complete a minimum 1-year service with CNT as an Account Specialist



Knowledge of FMCSR (Federal Motor Carrier Safety Regulations)



Knowledge of U.S., Canadian, and Mexican customs regulations, bonds, and forms



Knowledge of U.S. and Canadian geography



Effective communication skills in both English and Spanish to perform job functions



Bilingual in English and Spanish Mexico based Position