Account Specialist - Mexico Based M-F 7Am To 4Pm

Account Specialist - Mexico Based M-F 7Am To 4Pm

05 may
|
Cfi De Mexico
|
Guadalajara

05 may

Cfi De Mexico

Guadalajara

Account Specialist - Mexico Based M-F 7am to 4pmMaintains systems and processes to provide best in class customer service. Responsible for interacting with co-workers and customers (both internal and external) to provide and process information in response to inquiries, concerns, and requests about services. Responsible for load booking and resolving issues to ensure the highest level of customer service. Essential Functions: Leads improvement initiatives for operation processes including but not limited to areas of EDI errors, changes, and tenders; loads moving without appointments; updating profiles and directions,





etc to ensure that tasks are completed within assigned and designated periodsSkilled practitioner of Load Analyzer including but not limited to areas of the CSR Workflow, solicitation of detailed lane recommendations, and actively managing remaining commitments for designated customers, or assigned geographic areaDevelop, recommend, and implement procedures to minimize current and potential service related issues monitoring the Rolling ETA Board for assigned customers, and geographyResearch, trouble shoot, and provide solutions for accounts to improve dwell time on in-transit loads, productivityProvides guidance and technical support to others when deviation from standard processes occurs, and escalates re-occurring issues to management. Train co-workers on proper processes to be followedStart-up and transition new or existing accounts understanding the customer's requirements within, but not limited to, the groupBook and coordinate shipments tendered by customers. Includes, but not limited to, informing customers of available equipment, inputting and creating load information into the system, monitoring scheduled shipment dates to ensure timely pickup and delivery, setting up and maintaining accurate customer, shipper/consignee filesAssist with spot pricing as needed, manage late trip request, revisions (including collection of accessorials), and changes that require detailed and timely follow-up The following requirements are also essential and expected of all employees: Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner with coworkers, managers and others in the workplaceFollows direction, is engaged and productive, and is flexible and adaptable to changing conditions and expectationsHas ability to work independently and to collaborate with and support other members of the department and across the enterpriseMaintains regular and reliable attendanceDemonstrates the Company's core values and complies with Company policies and proceduresMay be required to perform duties outside of the above responsibilities from time-to-time, as neededUtilizes appropriate phone etiquette including proper greeting, closing, and addressing any customer issues correctly Scope and Accountability: Completes a variety of difficult tasks; determines methods and procedures on new assignments; applies technical or administrative expertise to evaluate options that are not covered by procedures; may provide on-the-job training to new team members. Knowledge and Experience: College Degree preferredSufficient typing skills of 30 WPMKnowledge of Windows-based softwareComplete a minimum 1-year service with CNT as an Account SpecialistKnowledge of FMCSR (Federal Motor Carrier Safety Regulations)Knowledge of U.S., Canadian, and Mexican customs regulations, bonds, and formsKnowledge of U.S. and Canadian geographyEffective communication skills in both English and Spanish to perform job functionsBilingual in English and Spanish Mexico based Position

Account Specialist - Mexico Based M-F 7Am To 4Pm

Account Specialist - Mexico Based M-F 7Am To 4Pm

Account Specialist - Mexico Based M-F 7am to 4pmMaintains systems and processes to provide best in class customer service. Responsible for interacting with co-workers and customers (both internal and external) to provide and process information in re [...]
Guadalajara
05 may
    Guadalajara
    05 may

Account Specialist - Mexico Based M-F 7am to 4pm

Account Specialist - Mexico Based M-F 7am to 4pm

Job Description Job Summary : Maintains systems and processes to provide best in class customer service. Responsible for interacting with co-workers and customers (both internal and external) to provide and process information in response to inquiri [...]
Guadalajara
28 abr
    Guadalajara
    28 abr

Account Specialist, Mexico / Especialista De Cuenta Para Mexico

Account Specialist, Mexico / Especialista De Cuenta Para Mexico

JOB SUMMARY / RESUMEN DEL PUESTO: The Account Specialist is a front-line customer service contact who is responsible for ensuring that the needs of an assigned group of customers are identified and addressed using specific account strategies. The ide [...]
Guadalajara
13 may
    Guadalajara
    13 may

Direct Account Specialist – LAM / Semi-Digital

Direct Account Specialist – LAM / Semi-Digital

Direct Account Specialist LAM / Semi-Digital Do you get things done? Are you a person that likes to work across departments and find answers for your customer? Then this might be the perfect career chance for you. Omron Automation - Americas is loo [...]
Guadalajara
04 may
    Guadalajara
    04 may