About this role
The role holder is responsible and accountable for the financial performance, service delivery and development of a small to medium sized contract, or medium sized subset of a large or strategically important contract. He/she may operate in support of the Business Director / Contract Managing Director, or may lead an individual contract.
You'll have the following responsibilities
To maintain and develop customer relationships, typically at senior IT interface levels. To maintain customer satisfaction. To deliver contract commitments within cost targets, managing contract profit, and contract revenue growth.
To be accountable for contractual service levels and contract business performance.You'll have the following skills & experience
Significant accountability and responsibility for the financial and business performance of a small to medium sized contract or subset of a major contract. The loss of such a contract or group of contracts would have a significant financial impact on the sector but probably not a strategic impact e.g. affecting BT’s overall outsourcing credibility in the market in the shorter term.Authority/Decision Making:
Accountable for the P&L; performance of their contract or subset. Operates under close supervision from the Business Director or Senior Business Director.Skills/Experience:
Experienced in all elements of managing major outsourced contracts or other related positions, specifically management of a P&L.; Able to provide leadership and communicate direction. Exceptional customer relationship skills, able to build and maintain relationships with the most senior levels, both externally and internally. Excellent Communication skills.BT has had a presence in the Americas for more than 30 years and we have 1500 professionals, with offices in the US, Canada and Latin America. We tailor our global portfolio to meet the needs of our customers, combining BT’s global reach with our local experience and knowledge, global account management, and excellent customer service.
BT announced a reseller agreement recently in Latin America with CIH International LLC. CIH will assume the purely local part of the business and sell BT’s products in the region to our customers. The two companies are currently in a transition phase, but this role I’ve called you about will sit with BT until Quarter 3 2020. At that time, the transition is scheduled to be completed and this role will move over to CIH.
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
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