Req ID: 98271 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.
We are currently seeking a Network Security Advisor to join our team in Gudalajara, Jalisco (MX:JAL), Mexico (MX).
The identified Specialist would work on Requests, Changes, Incidents and Problem records to support our customers' network security environment.
:Implement Network Security solutions and provide operational support in a customer environment.
:Will provides technical escalation to L2 support engineers in the team.
:Provide Oncall support for high severity incidents in a 24x7 environment.
Primarily supporting ASA firewalls, ASA FTD, Checkpoint firewalls (all blade functionalities)
:Detect security issues, create customer tickets and manage problems until closure.
:collaborate with internal NTT Data support teams to ensure timely resolution of issues.
:Ensure that Service Level Agreements and operational standards are met.
:Sounds knowledge of ITIL fundamentals: Incident Management, Change management, Problem Management, Request Management.
:Perform system maintenance, checkups and maintain current documentation.
:Provide resolution plans for device issues.
:Propose service, process and technical improvements to management.
:Drive for results
:Ability to grasp complex issues to arrive at optimal solutions
:Strong ethics and integrity
:Ability to adjust to a new situation
:5 + years of network troubleshooting experience and at least 4 years Cisco ASA, Firepower, Checkpoint Firewalls.
:Familiarity with firewall operations and regular maintenance.
:A clear understanding of the OSI model and TCP/IP.
:Ability to troubleshoot intermediate networking issues. Sound understanding of the layer 1 thru 4 protocols.
:At least oneProfessional certification from Cisco (CCNA:Security) or Bluecoat.
:This person must have good time management skills to properly manage operations duties and other tasks that will assist in the optimization of the firewall team
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran:status, sexual orientation, gender identity, or any other class protected by law.