Senior Information Technology Manager

Senior Information Technology Manager

At Caterpillar we work hard to understand our customer needs and deliver responsive IT solutions with operational excellence. Additionally your personal and professional growth is vital to future success, and are committed to your further development. JOB PURPOSE Manager of a technical or application group with responsibility for multiple teams that perform support functions, and/or development and implementation, for complex infrastructure components or customer application systems that relate to mainframe, networking, personal computer, distributed computing and/or internet technologies. JOB DUTIES Reporting to the incumbent are internal and contracted resources that may include any or all of the following Senior IT Analysts,





IT Analysts (various levels of experience), Associate IT Analysts, and other technical or customer liaison personnel at various levels. This position directs the work efforts of professional and technical employees and contracted resources that provide consulting services; and, define, design, develop, implement, and maintain complex infrastructure or application systems as requested by the customer. The incumbent provides guidance and results review to ensure customer quality needs are met. The incumbent makes efficient use of available information technology and must be aware of I/S technology trends to develop compatible systems. Utilizes group standards, practices, and processes; establishes, manages, and reports adherence to schedules and may contribute to resolution of complex problems and systems challenges that involve careful interpretation, analysis and diagnosis. Anticipates potential systems difficulties related to complex problems, identifies alternatives from many choices, and recommends the best solutions. Considers interrelationships of the functional areas involved, assures timely communications among related areas in order to support the creation of effective, reliable systems to meet changing business needs of multiple customers and corporate requirements. The incumbent reviews standard courses of action and recommends the best options. The job requires the ability to create and make clear and useful presentations based on ideas, issues, and observations. One key role for the incumbent is that of change agent related to complex infrastructure and/or application components impacting worldwide I/T customers. The incumbent is the primary provider of communications to staff, helps manage the technical training and development of staff, assists in career development planning including responsibility for the motivation of staff to meet objectives, formal performance evaluation of staff and is accountable for accomplishment of group objectives. Contributes to improvement in system efficiency, costs, and quality and works closely with IS management, Business Managers, Division Managers and customer management in selecting projects and keeping them informed of progress and major problems. Works closely with the systems architects to explore alternatives and contributes to system evolution. Provides input to staffing decisions, counsels staff and may serve on special projects and committees. Participates in the objective setting and business planning process and assists with cost containment and improvement, efficient use of resources and customer satisfaction. The incumbent develops well- prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come. Limited travel may be required to make presentations and assure satisfactory operation of installed systems. The incumbent assumes the role of Project Sponsor for one or more 6 Sigma projects. Required Qualifications Relevant degree and/or 9-12 years of progressively complex experiences Requires previous technical and managerial experience in software, support and development methodologies, business planning, project management, and customer application needs. A broad knowledge of one or more application or infrastructure STHB81 Benchmark Job is necessary Should have diagnostic and analytical ability along with good interpersonal, teaming, delegation, and leadership and communications skills Candidate should have a solid understanding Industry 4.0. (IOT, Augmented Reality, Machine Learning and etc.) Candidate should have a basic understanding Digital Manufacturing. (ERP (SAP), Manufacturing execution and other processes) Candidate should have a basic understanding with O365 Apps SharePoint, Power Apps and Power BI Candidate should demonstrate the ability for IT strategy development and execution Candidate should have demonstrated experience with Manufacturing IT (applications, infrastructure, IT support, IT development)