Product Support Engineer, Database

Product Support Engineer, Database

13 ene
|
Teradata India Pvt Ltd
|
Tampico

13 ene

Teradata India Pvt Ltd

Tampico

Key Responsibilities Develop product knowledge of Teradata Analytic Ecosystem for effective problem solving Work with customers to deliver technical analysis and solutions for Teradata product issues Application of structured problem-solving methods to appropriately identify, isolate, reproduce, and resolve customer incidents Problem recreation & Root Cause Analysis (RCA) Interaction with Engineering and other peers to isolate product defects Track key technical actions, owners,





and ensure problem-solving steps are clearly communicated and being tracked for status updates Treating every customer professionally and with respect; ensure positive customer experience and satisfaction Follow Incident Management Process & escalate when necessary Basic Qualifications Current US B1 Visa or ability to obtain as a condition of employment Fluent in English (Effective oral and written communication skills) Bachelors Degree in Computer Science or a related technical discipline 2 years of technical experience working in large server environments Ability to support a mission-critical 24/7/365 environment Knowledge of LINUX Demonstrated problem-solving skills and analytical ability Ability to work effectively both independently and in a team environment Experience using a ticketing system or incident management system such as ServiceNow Preferred Qualifications Experience supporting customers using complex configurations/products Knowledge of enterprise-level relational databases (Teradata, SQL, DB2, etc.) Knowledge of programming languages such as C/C , Java, or Python Knowledge of Linux System Administration Understanding of problem recreation techniques

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