Collections Associate II
Arrow Electronics is looking for an experienced Collections Associate II to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best help customers and find payment solutions that will maintain positive business relationships.
What You'll Be Doing:
- Answer inbound calls and make outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution
- Work with customers to determine reason(s)
for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable
- Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
- Collaborate with sales teams across the United States and Canada to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis
What We're Looking For:
- Typically requires a 2-year degree and 3–5 years of experience or High school graduate with equivalent related experience
- Strong negotiating abilities
- Excellent verbal and written communication; fluent in English
- Ability to work independently with little or no guidance
- Ability to build and maintain effective business relationships with clients
- Demonstrated experience and proficiency with Microsoft Excel
Even Better if You Have:
- Experience with Oracle or other ERP systems
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more!
Hiring Range/Hourly Rate:
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
MX-JAL-Zapopan, Mexico (Office)