Canada Sales & Operation Support

Canada Sales & Operation Support

10 jun
|
HP
|
Guadalajara

10 jun

HP

Guadalajara

Responsibilities:



- Prepares materials to communicate issue resolution for external customers.

- Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate.

- Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts.

- Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching.

- Manages open order (backlog)





report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.

- Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics.



Education and Experience Required:



- First level university degree with recommended focus in business or finance.

- Typically 2-4 years of experience.



Knowledge and Skills:



- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

- Advanced knowledge of internal processes and policies.

- Solid understanding of local legal compliance issues.

- Advanced problem-solving and analytical skills.

- Strong teamwork skills.

- Advanced time management skills.

- Basic project management skills.

- Basic mentoring and coaching skills.

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