Reference: FEND01755 Job title: Job function: Retail Experience: Minimum 2 years Country: Mexico Contract Type: Permanent Job Position: The FENDI Client Advisor is responsible for providing best in class customer service and for exceeding their sales goals. Through product knowledge and elevated operational acumen, the FENDI Client advisor creates an exceptional client experience and supports the Brand commitment to excellence. Job Responsibilities Achieve all Client Advisor KPIs and CRM requirements. Meet or exceed store, category, and individual sales goals. Adhere to all Top Store Guidelines. Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele,
enhance relationships and drive business. Assist with special requests, which include but are not limited to repairs, special orders, returns, etc. Follow all store policies and procedures. Participate in necessary stocking/restocking of the store. Proficient and accurate use of POS system and other software as required, updating customer database. Obtain product knowledge, company information and history. Keep up-to-date with company news and be familiar with the competition. Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards. Perform regular store maintenance functions as needed or assigned. May have responsibility for opening/closing the store as needed, including morning team meeting. Assist in maintaining visual standards with direction from VM, corporate and management. Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel. Be a positive role model, representing the brand appropriately at all times. Participate in the training of new Client Advisors (product knowledge, store procedures, company policies). Participate and prepare for monthly team meetings. Adhere to loss prevention standards. Follow all health and safety guidelines. Additional information: Minimum 2 years’ experience, luxury retail preferred Strong drive for results; goal oriented Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing Ability to use POS system and its inventory management functions RTW experience preferred Foreign language skills is a plus Ability to work in a team environment Ability to lift boxes / weight up to 10 lbs Bachelor’s Degree or equivalent experience a plus Organizational and strong computer skills required Want to fill this form faster? This will pre-fill responses to questions asked in the form where possible. You will be able to edit or remove imported data before submitting your application. Personal Information Data successfully submitted Personal Information First Name * Please do not exceed 60 characters. Last Name * Please do not exceed 100 characters. Email Address * Please do not exceed 2000 characters. Please enter an e-mail address. Please select country code for phone number. Please enter a phone number. Data successfully submitted Work Experience Total years of experience * Time in position * Job Title * Please do not exceed 510 characters. Company * Please do not exceed 510 characters. Sector of activity * Resume Data successfully submitted add file Attachments Data successfully submitted Other Attachment Other Attachment add file Data successfully submitted Other Attachment Other Attachment add file Data successfully submitted Other Attachment Other Attachment add file Data successfully submitted Other Attachment Other Attachment add file Please go back to these steps before submitting your application Ready to be sent Data Privacy Statement Subject to your consent, your data may also be shared with other Houses of the LVMH Group, throughout the world, including outside of the European Economic Area, in order to be able, if applicable, to be contacted in case of an offer corresponding to your profile. Your personal data will be processed in accordance with our Personal Data Protection Policy. You may at any time exercise your rights of access, correction or deletion of your personal data, oppose the processing of your data or obtain the limitation or portability of your data to the extent that this is applicable. These rights may be exercised at any time by using the contact form. You may be asked to provide proof of identity. Save progress Data Privacy Statement Data import This may replace any fields you have already completed and may replace your resume if you have already attached it. Are you sure you want to continue? Reuse previous application Data Privacy Statement The personal data supplied in filling out this form will be processed by Fendi S.R.L and Fendi Italia S.R.L., as joint data processors, exclusively for the activity of research and selection of personnel, according to that stipulated in theCareers Privacy Information of Fendi. Your data may on occasion be accessed by the Human Resources Management and the company Managements interested in the recruitment of new personnel, and may be communicated to external companies that supply instrumental services in the activity of recruiting. At any moment, through sending a request for the attention of Human Resources Management, email: ******, you may exercise your right to access, correct, update, cancel, revoke consent for and object to the processing of your personal data. You also have the right to be granted restrictions on processing and the transferability of your personal data, where applicable. Your personal data will be held for a length of time strictly necessary to decide whether or not to proceed with your hiring, and following that, unless you object, your data may be held in anticipation of further job opportunities corresponding to your profile. In any case, your personal data will not be held for a period exceeding 12 months after its reception or from the last modification/update of same communicated by you, after which time the data will be deleted or rendered anonymous.